Industry · Customer service
Customer service recruitment in Québec
Customer service is the showcase of your business. We recruit courteous, reliable people who can solve problems.
Profiles we look for
The profiles we recruit.
- Customer service representatives
- Technical support agents
- Service coordinators
- Call centre supervisors
- Counter agents
- Customer service managers
Industry challenges
What makes hiring hard, and how we respond.
Hiring volume
Customer service often requires several hires in parallel.
Bilingualism
We verify the real level of French and English the position requires.
Retention
Good supervision and careful onboarding reduce turnover.
Our process
Our process, adapted to your industry.
One Apex contact supports you at every step, from the start of the search to onboarding.
We take the time to understand the role, the team, the schedule, the pay and what makes an employee succeed with you.
Together we define the profile, the channels to activate and a realistic timeline.
We tap into the Apex candidate pool, targeted job postings and direct outreach to people who are currently employed.
Screening call: actual experience, salary, availability, licences, work authorization.
A structured interview to assess skills and fit with your workplace.
You receive a short list of assessed candidates, with a clear summary and our recommendation.
We coordinate interviews, support you with the offer and follow up after the new hire starts.
Sample positions
Some of the positions we recruit for.
Employers
A customer service position to fill?
Describe your need. We'll get back to you quickly.
Hire with ApexCandidates
Do you work, or want to work, in this industry?
Submit your resume. We'll call you if a search matches your profile.
Submit my resumeServices
The most useful services in this industry.
High-volume recruitment
Filling several positions in parallel, with an organized, repeatable process.
Learn more01Permanent recruitment
Finding and qualifying candidates who truly match the company's needs.
Learn more05HR consulting
Helping SMEs improve their recruitment and talent management processes.
Learn moreRegions
We work with businesses in your region.
FAQ
Frequently asked questions
Do you recruit bilingual candidates?
Yes. We assess the level the position requires, both spoken and written.
Can you recruit several agents at once?
Yes, with our high-volume recruitment approach.
Hire with Apex
Let's talk about your need.
Describe your position in a few lines. We'll get back to you quickly to understand what you need.
- info@apexrecrutement.com
- 514-416-9276
- Québec, Canada